As most of you already know I have a Kindle. After playing with Sony’s first generation reader at both Target and Borders when they first came out I was a little put off of e-books. So, when my boyfriend got me a Kindle for our anniversary I was surprised. He had seen my sneaking peeks at it on the internet and then quickly closing the browser tab when he walked by. We did this dance often. I would look at it, and read the propaganda and listen to Maya Angelou talk about how she loved it then he would walk by and I would Alt-Tab out into a knitting page.
For a while, the Kindle page was my porn.
So I was sort of thrilled and surprised when he handed it to me on our anniversary. I never looked back, that is until the Kindle 2 came out. Again, the bulk of Amazon’s hits came from my IP address. However, I already had the item that I coveted just not the shiny new iPhone looking one. Sigh…
One of my co-workers, has the new Kindle 2 and we got to compare our Kindles and let them have a little play date. We both busted open our copies of American Gods and turned pages to see what the difference was in both layout and in page turning speed. To be honest, a mili-second is too fast for me to measure. It’s like when a packet on the network takes like 1 less mili-second to load. No one notices.
I did enjoy playing with the new Kindle, and if mine ever broke, I would replace it with a new one. That said… MY KINDLE BROKE this week.
So, I keep my kindle in a M-Edge case, and in my Levenger bag. I can’t even remember what the name of the bag is, because it’s really old. I love it though, it’s green suede and brown leather, it’s aged really well and cost me a fortune when I had my very first job. Anyway, I keep it there, and well that bag gets thrown around a lot.
My screen stopped working and started doing some funny stuff. I started to curse the gods of technology while simultaneously checking to see if Mercury was in retrograde while my boyfriend goes online to automatically get me a new Kindle. We order the Kindle 2, and then I go to bed. I lay down for a moment and then start thinking, well isn’t there some sort of warranty. I mean really this thing cost like $400 bucks when he got it for me, and I will be damned if we spend another $400 to replace a broken one.
Mind you that this is at like 11:30pm and I am laying in bed. So I call up Amazon, and would have probably called up Jeff Bezos himself if I had to, and guess what? They have 24 hour support. Now I always knew I loved Amazon for many reasons, especially lowering their prices at 2am when I’m shopping, but this was awesome. Not only were they open 24 hours, but so was Kindle support.
I told the representative that my screen broke and said, well you are still under warranty so we will send you a new Kindle 1. He took my information and then gave me a confirmation number. He said it would be shipped overnight and be to me by Friday afternoon. I canceled the K2 order, went to sleep, book deprived yet sated in the knowledge that this would all work out.
Low and behold it is now Friday and not only did they send me a replacement K1, its Brand Spanking New as in NOT refurbished. I am really impressed and just wanted to share that.