Tech Bytes: or my short stories

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February was really busy and went by sort of fast. I really had a lot of material to post and just never had time to sit down with my blogging hat. I have learned several things about customer support this past month and a week that I will both cherish and loathe forever.

Apple Care Support:
If you ever buy an apple product, please spend the extra dough for the Apple Care plan. This thing is invaluable. My iPhone went wonky and started to give me a white screen. I called them up and also looked online to see if my device was still under support. It was!!

So I made an appointment, and this past week, my friend Joan and I went down during our lunch break to go replace it. I mentioned to her that I was worried they wouldn’t take it. I also mentioned as we walked through the heavily secured doors of the all glass Flag Ship Store that if they didn’t replace it I would throw a fit that would be epic. In my head “epic” meant that it would be better and more powerful than both Joaquin Phoenix and Christian Bale with low blood sugar, since all I had eaten that day was coffee and I hadn’t had my music force field on the way to work in two days.

We go in, and in the time that it takes for me to be seated on the counter, I sort of calm down, even though the phone is exuding not one symptom of a week’s worth of anguish. Leave it to an iPhone to be more loyal to the motherland than to its owner. My Genius Bar acolyte got the information from me and was like, yeah I’ve heard of that problem but never seen it before. He takes the phone from me and starts to do stuff to it. I was starting to get pissed off because 1. the phone betrayed me, and wouldn’t malfunction in front of him and 2. it had just done it in front of Joan on the way to the store. Then Mr. Genius Bar asked me if I had ever opened it up. Let me premise this with the fact that I have never once successfully opened my iPhone, and I only started to try the night before I decided to take it, and well I couldn’t figure out how to get the damned thing open so I stopped trying after like 2 minutes. I didn’t even google it, nor did I try to force pry the damned thing open to like I wanted.

I began to tell me that this happens (this being the white screen of death for which Apple has no official company line on) when people mod their hard drives. Now, don’t get me wrong, if I had the inclination, I would totally mod a hard drive, but really, it’s already an SSD flash drive, what’s left to do?! Who would be that stupid? So, in order for him to STFU and stop asking me questions, I did something I am not proud of. I went all doe eyed and acted as if he had just uttered something to me in ancient Sumerian. I blinked a few times and said to him very deadpan “you can open an iPhone?”. He looked at me, and sighed and then got the replacement phone for me.

Please don’t get me wrong, I honestly did not open my phone, nor did I go there with a phone that was not broken. My phone had been acting up for like a week and I had to constantly reset the thing and then reformat it, and the hard drive was bad. I may have dropped it or banged it around in my bag, but I did not open it. I just wanted my phone replaced as per my apple care plan. Karma on the other hand, had her way the next day when my boyfriend dropped his face down on cement and cracked his screen.

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Tags: iphone